Technical Support Position - Nelly's Security

Job Title: Technical Support

If you're the go-to person for technical help, quickly grasp new technology and software, and enjoy sharing your knowledge with others, then keep reading! We are Nelly's Security, a Division of Rackmount Solutions and a provider of products such as Security Cameras, DVRs, and Alarms across the USA. Despite the economic situation, we are experiencing growth and have ambitious plans to become one of the world's most recognized and largest security distributors.

While this is an entry-level position, we seek someone who is eager to advance themselves by contributing to the growth of Nelly's Security. There is potential for a long-term partnership, and when we achieve our goal, we hope you'll be there to celebrate with us and say, "We Made It!"

Let's talk about what you would be doing on a typical daily basis:

  • Primarily answering phone calls and returning calls to assist customers with technical inquiries or issues. Comfortable phone communication is crucial.
  • Addressing technical problems and questions through email correspondence.
  • Providing support and guidance to customers with technical queries via our online chat system.

What kind of skills do you need to thrive in this position:

  • Proficiency and comfort with technology, coupled with the ability to quickly learn new technical concepts. You should relish tackling and conquering new technical challenges.
  • Strong problem-solving skills, as some issues won't have predefined solutions. We value understanding the problem and effectively explaining the resolution to the customer over relying on scripted responses.
  • Patience is essential, as you'll be assisting customers who may not be tech-savvy.
  • The ability to communicate complex concepts in a simple and understandable manner.
  • Outstanding customer service skills. Our business thrives on providing top-notch customer support.

Details about the position:

  • Working hours are Monday through Friday, from 9 am to 5 pm.
  • Health and dental insurance are provided.
  • 401k option available.
  • Paid time off (PTO) is offered.
  • Competitive salary.

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Company Overview:

For more than 15 years, Rackmount Solutions has provided Server Racks, Server Cabinets, Wall Mounts, Cooling Solutions, Outdoor Enclosures, Batteries, Integrated AC and DC Power System Solutions, ID Printing Solutions, Server Rack Accessories, and Networking Equipment along with installation and maintenance services for the Datacom and Telecom industries.

The Rackmount Solutions headquarters located in Plano, TX has been certified to ISO 9001:2015 and has been recognized as an Inc. 5000 company. We have a well-established track record of customer service and product performance. We're experts at delivering custom solutions designed to fit your exact server rack needs, both on time and on budget. From a home server rack to a unique single custom cabinet, from one equipment rack to an entire custom data center, Rackmount Solutions has all of the rack cabinets and rack accessories you need. Our staff knows these products from top to bottom and can help find the right fit for your space. Rackmount Solutions has expanded its capabilities and recognizes Newbart ProductsNelly's Security and Challenge Technology as divisions of Rackmount Solutions.

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