Frequently Asked Questions


Thank you for seeking further information about Rackmount Solutions. We provide off-the-shelf, custom, and niche racks / server cabinets. We want you to be 100% satisfied with your purchase, and this page will offer answers to some frequently asked questions about orders, shipping, and returns.  Have a question you don't see here?  Call, Click, or Chat for the fastest answer to your specific question.  We pride ourselves on expert, helpful customer service and it shows in our reviews.

I don’t see exactly what I need on your site. Do you offer other items not listed?

Our website only features a fraction of the products we offer. If you do not see what you are looking for, please feel free to call us at (800) 352-6631 or email us at

How do I order a product?

You can order products throughout the website. When you see a product you are interested in, add it to your cart and proceed to checkout. If you are interested in purchasing a specialty server rack or custom piece, please feel free to give us a call so were able to discuss the specifics of the items you need.

What payment options do you accept?

We accept MasterCard, Visa, Discover, American Express, PayPal and Purchase Orders.

What are my options for international orders?

Our international quotes that are given are good for 7 days. Feel free to contact us directly if you wish to know the total cost of your order before shipping, call (800) 352-6631 or email

How do I receive my order if I don’t ship or receive on a regular basis?

We recommend downloading our receiving guidelines to ensure you properly inspect and accept your shipment with full satisfaction if you do not have a staffed receiving dock.

What is your return policy?

Within 10 days of shipping, if the product you ordered does not perform properly, or does not meet your IT needs, the product must be returned in like-new condition in its original packaging, with all parts and manual. Your account will be credited after it is received back at our warehouse. Some items will require a restocking fee.

In order to process an RMA you must complete the online form located here.

For custom orders, or products modified for your specific application, these items may not be returned for credit unless defective.

Visit our Return Policy page for more details.

How soon is my order processed?

Your funds will be automatically captured upon order placement. If your item is backordered, the lead time will be communicated to you within 2-3 days.

Visit our Shipping Policy page or Return Policy page for more details.

Can I cancel an order once it has already been placed?

Once an order has been placed it can be shipped as early as 1 hour after. Orders that have not physically been packed on a truck will be stopped, but once an order is on a commercial freight carrier, we cannot call it back.

Visit our Shipping Policy page or Return Policy page for more details.

What is the company policy toward conflict materials?

The definition of “conflict minerals” refers to gold, as well as tin, tantalum, and tungsten, the derivatives of cassiterite, columbite-tantalite, and wolframite, regardless of where they are sourced, processed or sold. The U.S. Secretary of State may designate other minerals in the future. 

We are committed to the responsible sourcing of “conflict minerals” throughout our supply chain and to continuing to comply with the underlying SEC rules and regulations surrounding “conflict minerals”.

What is PCI Compliance?

The PCI Data Security Standard is the framework that enables a safe, secure payment environment. Comprised of twelve requirements (and six goals), the standard is used by merchants and payment card processors to protect and secure cardholder data.

When merchants and payment card processors think about PCI compliance, they usually focus on external threats. However, studies show that of the companies reporting serious data security breaches, 69 percent were the result of either malicious employee activities or simple employee error. In fact, the leading cause of all reported security breaches was non-malicious employee error (39%). Rackmount Solutions can help you achieve PCI compliance by preventing physical access to equipment and data.

Contact Us Today

For any questions you may have regarding your order or another topic, please call our toll free number at (800) 352-6631 between the hours of 8 a.m. and 5:30 p.m. M-F (CST), email us at, or fill out our contact us form and we’d be more than happy to assist you with your purchase.