Job Title: Sales Representative
The Sales Representative is responsible for generating sales opportunities and driving revenue growth for RMS by engaging with potential customers over the phone or through online channels. They play a crucial role in building relationships, understanding customer needs, and closing sales deals. This role will play a vital role in maintaining customer satisfaction, building brand loyalty, and fostering long-term relationships.
For more than 15 years, Rackmount Solutions has provided Server Racks, Server Cabinets, Wall Mounts, Cooling Solutions, Outdoor Enclosures, Batteries, Integrated AC and DC Power System Solutions, ID Printing Solutions, Server Rack Accessories, and Networking Equipment along with installation and maintenance services for the Datacom and Telecom industries.
Our headquarters located in Plano, TX has been certified to ISO 9001:2015 and has been recognized as an Inc. 5000 company. We have a well-established track record of customer service and product performance. We're experts at delivering custom solutions designed to fit your exact server rack needs, both on time and on budget. From a home server rack to a unique single custom cabinet, from one equipment rack to an entire custom data center, Rackmount Solutions has all of the rack cabinets and rack accessories you need. Our staff knows these products from top to bottom and can help find the right fit for your space. Rackmount Solutions has expanded its capabilities and recognizes Newbart Products, Nelly's Security and Challenge Technology as divisions of Rackmount Solutions.
- Customer Engagement: Initiate contact with potential customers and respond to inquiries to build rapport and establish relationships. Understand customer needs, answer product or service-related questions, and provide appropriate solutions to meet their requirements.
- Collaborate with customers to understand their budget, timeline, and specific requirements. Negotiate prices, terms, and discounts to reach mutually beneficial agreements. Work closely with sales managers or senior representatives to finalize deals.
- Accurately record sales transactions, prepare quotes, and process customer orders. Coordinate with internal teams such as operations, logistics, and finance to ensure timely delivery and payment processing.
- Develop and maintain long-term relationships with existing customers to maximize customer satisfaction and foster repeat business.
- Maintain accurate and up-to-date records of sales activities, customer interactions, and sales forecasts. Generate reports on sales performance, market trends, and customer feedback to inform sales strategies.
- Stay updated on product knowledge, industry trends, and competitive offerings. Continuously improve sales skills through training, workshops, and self-learning.
- Troubleshoot and resolve customer complaints or issues by gathering relevant information, analyzing the problem, and determining the best course of action. Collaborate with other internal teams, such as technical support or sales, to ensure timely resolution.
- Health, Dental, Vision, 401k, PTO
Apply today and be part of a dynamic and growing company at the forefront of the industry.