What Our Customers Say!

To Rackmount Solutions
"I have just placed another order with Rackmount Solutions. I was having difficulty with getting a response with another supplier. The quick response to my order from Rackmount Solutions convinced me to look there first as a better supplier."
Thank you,
Austin Armbruster

Michele,
Thank you so much for staying on top of this and keeping me informed. This is the first time I've purchased cabinets, and your company made it easy, and affordable. In the future, I hope to have a whole floor full of racks and will definitely be buying from you guys again.
Please feel free to pass my comments up the chain.
Scott Haines

Michele, the rack arrived UPS freight on 6/13/07 at 5:10 PM. I was more than pleased with the quality of the rack. In fact I was so pleased I recommended your company to another shop that uses rack mounted equipment. Also, the UPS Freight service and driver were top quality. I would comment that the pallet that was used for the shipping of the rack was too small for a power driven hand cart to be able to fit into the pallet for lifting and moving. This made it difficult for the driver to unload it, but being the professional he was, he was able to unload and deliver the rack inside the building without and damage. Again, thanks for a quality product and service.
Regards
Bob Fleming

Ms. Petty
I want to thank you for your prompt response and that this will help me out immensely in attending to the demands of my customers. I will pass on this information and speak very highly of the way Rack Mount Solutions does business. I will recommend any one looking for computer storage needs, deal with you guys. Once again thank you for your time and effort to help me out.
Sincerely,
Todd Keilholtz

Mr. Torres,
The quote and shipping address are correct. I would like to again thank you for your professional and outstanding customer service.
Sherri Young

Michele,
Thank you for all of your help. I have to say that this has been one of the most pleasant shopping experiences that I have had.
We will definitely be back.
Again, thank you.
Steve Tasu

Thank you. I must say I’m impressed with your company. You have been very good about communication. I am under a tight schedule and appreciate that you are on top of this and going to ship on time.
Thanks again,
Pat Schlimme
Purchasing

I’m writing to you to thank you for the prompt shipping of the item I ordered with Rackmount Solutions. Although it was only for screws, we got the right ones at the right time and this makes the difference. Thanks again,
Vittoria Grandi
Head, Electronics Branch

I just got the rack shelf I ordered yesterday. It was exactly as the pictures on the website showed and it arrived, not on time, but a day EARLY. It installed easily and is exactly what I needed.
I feel odd thanking you for this, but in today’s retail environment I feel it is needed and deserved: Thanks for being cheerful, knowledgeable and, above all, capable. Having someone on that end of the phone who can and will do their job properly makes it easier for make to do MINE.
I will certainly take any future rackmount needs to you and Rackmount Solutions. Have a great day!
Roger Hanna
IT Services

Hi there-
I wanted to let you and everyone know at your company how happy we are with the network rack we purchased from your company. Everything arrived on time, as promised, and it looks GREAT! We’re shipping it today to a tradeshow and I’ve gotten a few dozen compliments on it already (pics enclosed)
Dave Parry

I wanted to drop a line to let you know how impressed I have been with the service I have received from your company since my first dealings with them back in June. Acme Packet has been doing business with Rackmount Solutions for a while, but I just started ordering items from your company in June. Everyone there has been great at getting me the products that I needed in timely fashion and the follow up has been very impressive.
I really appreciate that you send the tracking information for every shipment. It’s very helpful to me as the customer to know that I can track my shipment at any time. Plus everyone that I have spoken with, starting with Susie back in June to Michele in the last couple weeks, have been very very friendly and just great to deal with. It makes my job so much easier. I feel like I am calling old friends.
I really recommend your whole organization. You are one of the best vendors that I deal with. I look forward to working with you all again in the future. Keep up the good work!!!!
Melissa Waltz
Marketing Coordinator

It’s rare to find quality service alongside excellent pricing. Rackmount Solutions has provided us both. Deborah’s timely and personal handling of our account has made purchasing a breeze.
Geoff Peters

The Racks just came in. We got them off the truck and stored away perfectly. Thank you for all the great Business. Look forward to dealing with you again.
Jonathan Padilla
LLSAP Technician

Your sales team has been very good at getting back to me. Thank you. I also think your prices are fair to good. I will definitely be doing more business with you in the future.
Thank you
John Utter
System Support

Thank you very much for the prompt service.
Cirilo Rosado
Director of Enabling Technologies

I have to say I am quite impressed with your company. From ordering to shipping to assembly everything went as smooth as could be.
Jim (if I recall his name correctly) took my order and just to make sure I had everything, even included extra screws so I wouldn’t be left hanging during the assembly phase while on the job site. I received my rack and accessories in only 3 days and had everything I needed to get the rack together and functional within a reasonable amount of time.
This was the first time I have had to order a server rack and your staff quickly offered assistance to find the right one to fit my customer’s needs. Rackmount Solutions was the first company I came across while searching for equipment and as it stands right now, your company will be the only one I need to deal with again when it comes to ordering server racks or closet equipment.
Thank you for the great service. You have a new customer for life.
Richard Gardner

Thank you. Excellent products and outstanding services. It arrived here well before I anticipated.
Herschel Murner

Thank you so much for your help. I have ordered the screws that I was looking for and I shall await their arrival. Your organization has been fantastic with it’s customer service and I commend you for that. I also greatly appreciate your willingness to help small order customers such as myself.
You have my sincere thanks,
Craig Smith

Thank you, this invoice delivery method is very convenient. Most importantly, thank you for all of your effort to ensure that the products arrived by the deadline.
Sincerely,
Troy A Ussery
President, CEO

The rack is perfect! I can tell you that now I feel bad questioning your knowledge. If we ever need anything of this type again, I can assure you we will order through you.
Del Heinemann
Manager, Information Technologies

Yes, everything is great. We will look to you when the need arises for additional Rackmount Solutions. Thanks for all your help.
Thanks,
Don McClean

Thank you for contacting me. I am currently assessing my needs for another enclosure. I should have specs ready for quote sometime within the next couple of weeks. I will contact you regarding this in the near future.
Just to let you know, I am extremely happy with the other enclosure and accessories that I purchased before.
Thanks again!
Lyle Schadegg
Technical Manager

I would like to commend you for your excellent customer service and quick delivery time for my recently placed order. I had a time sensitive project and your company provided me with the products needed to complete it on schedule. Your company will definitely be my first choice for future rack solutions needs. Sometimes it’s nice to hear positive feedback from your customers. Please feel free to forward this to your supervisors. Once again, thank you and have a great holiday.
Keith Gibson
Vice-President, Strategic Development

Thank you very much. Rackmount Solutions is one of my favorite vendors that I deal with. Thanks for making my life just a little bit easier.
Wendy Baines

Hi Henry, we received the rack last week. It looks great and is working well. Thank you for making this purchase very easy and quick.
Craig Gillund
Hardware Engineer

We have been extremely pleased with the quality of the rack we have purchased from your company, since it not only provides a safe and filtered environment for our cluster, but it is also an aesthetically pleasing component of our lab. At the moment we are busy populating it with nodes, but I’ve forwarded this email to my supervisor and perhaps someone else within the department is looking for a rack source. Thanks,
Jose Solomon

Wouldn’t you know it Michele, I received two identical emails. Comcast is a jewel in the rough, let me tell ya. It was a very enjoyable experience with you on the phone. You’re what customer relations would show in Webster’s by way of an example. Good humor too. Coffee of all things to build a comedic base for a conversation; better than the idle chit chat of “How’s the weather down/up there” though, anyway thanks again.
Take care,
Steven

Thank you very much for your support. I will see to it that whenever my company needs something in your line of products (and we can live with a decent lead time), we are going to come to you. Your way of doing business is, unfortunately not very common, in Europe. Your way to work is what we want to have in our company as well.
Cheers,
Frank Wenzl

I want to write and thank you for all your help when we placed our order for the custom lan furniture. We received the shipment in a timely fashion and assembly did not result in any hindrances. To our complete satisfaction, we find the units to be “perfect” for our needs.
They are sturdy and durable and I am confident they will last a very long time. Please extend our rave of support for your products to all involved.
We will be sure to contact you again should the need arise for more units.
Pam King and Dennis Leonard

Just wanted to let you know, we are very happy with the racks and delivery of them!
Thanks again. Would you please send me a copy of the PDF of the invoice on this order for my records when I need to order them again.
Maria x7334

We are very satisfied with your previous service and would look to your organization to fulfill our future needs.
Jean Stein

Efficient - I found what I wanted to order on the Web.
Accurate - The product and contact information was exactly as stated on the Web site.
Professional - The phone order was professional and accurate.
Service - Got here REALLY fast!
Will be ordering from your company again, as soon as I can figure out what I need next. <grin>
Michael Kindig

Dear Deborah ... I am very satisfied with my order ... you all run a very nice business. I definitely plan to come to you all for anything else for my gear.
Peter Martucci

Deborah, you have taken care of me and I plan to use you every chance I get. Thanks.
Tony Fry
Level III Senior Network Engineer

Thank you very much Debbie. I can’t tell you enough how pleasurable it has been doing business with you. Rob will be working on returning the wrong items from our Natick, MA site.
Andrew Obach

Very satisfied. If we need your products again we will call, I have no complaints.
Rod Last

Warm Greetings,
We are very pleased with the “half rack” that we purchased from your company. It was exactly what we were looking for, and for that matter, your company was the only one we could find that offered a “half rack”. We have you listed as a level 1 vendor, with great customer service and excellent products. We will look to your company for any hardware needs in the future.
Thanks!
Geary Johns
Officer

Everything was great, quick order process, quick ship. Like they say on eBay ... Great seller A+++++
Bob Brown

Yes, I think the order was handled in a very professional manner. It is a very well built, nice rack. Thank you!
Greg Elam
IS Consultant

We’ve only ordered once, but the service was excellent, and staff was helpful. You had what I needed at a lower price than many other storefronts. Very happy with order and will order again when needed!
Bryant McGrath

I was quite satisfied with my past purchases from your company and will definitely consider you again for my future needs.
Dan Russell, MCSE
Information Technology Manager

Our last order was handled very professionally and courteously and we plan on doing business with you again.
Andrea Walton

I’m looking forward to working with you this year and am working on several new management people as a few sites. .The cabinet we ordered was perfect and I will be in touch for an additional server cabinet.
Bernie Allen

I was pleased with my last order an plan to order again in the near future. The only thing I was dissatisfied about what the particular item I wanted was out of stock so I purchased something that was slightly more costly.
Overall I am pleased and understand it is difficult to keep a continuous stock of every item
Eric Blevins

Hello,
I have absolutely no complaints at all with our last order from rackmountsolutions.net. We got a good product at a good price with quick shipping and order fulfillment; what more could I ask for? Thanks
Brian Kinsey
MIS Coordinator

We are satisfied with your product and with the ordering process and the service that we received. When the times comes that we need a rack or one of your other products we will call again.
Robert Glockenmeier

I was very much satisfied with the way the order went and way that you handled the account and would love to do business with you in the future.
Rose Fiumara

The server cabinet arrived safely and intact and we’ve just unwrapped it as of Monday. It’s beautiful and the workmanship truly shows through. If I were going to make one for myself I’d hope it turned out like this.
I would never hesitate to order additional items from you or recommend you in any of our publications’ articles on network management or other systems management aspects.
Thank you for the great service and for a very fine server enclosure!
Keith Bumgarner

I received the rack in perfect condition. I set it up immediately. Although I struggled with the screws to attach the base (I stripped several trying to align them, but finally got them in tight). I am very happy with the rack. I designed a CCNP study test lab with my Cisco routers and switches and your rack is perfect.
My table was sagging from their weight and your rack was the perfect solution! It is not very expensive, compared to all others I found on-line, and had the 72” height which I could not find elsewhere. An 84” rack is too tall for my room.
Thank you for the solution!
John Drysdale

Thank you very much for your assistance. We were able to access the information on the UPS site with the numbers you supplied.
It is very nice to see a company so responsive to their customer’s requests. It is such a rarity these days. You will certainly be receiving future orders from us.
Thank you
LeRoy Davis

Thank you!!! We are getting ready to install the cabinet this weekend.
I have to say that the amount of customer service you have given me is just super and way out of what I am used to getting. I would have never expected that from an on-line company ... still waiting for CDW to get back to me and that was two weeks ago. You can definitely include my name in your referrals database.
Thanks again for all your help
Joe Asencios
Network Manager

I want to thank you for your diligent efforts in helping me out with my project. Unfortunately, we have decided (actually our client made the decision) to pursue a cheaper and (in my opinion, less functional) solution.
It was a pleasure trying to do business with you.
I will most definitely keep Rackmount Solutions in mind in the future (and it sure would be a whole lot cheaper and easier if you folks manufactured in California).
Rusty Usry

I think your company and your service is fantastic and I will be ordering again!!
Freddy Tenaglia

Thank you for your assistance, we appreciate everything you have done for us and we look forward to working with you in the future.
CS5 James Graham
Special Operations Command

Thanks for your excellent services of quick response as well as the shipment schedule arrangement for the RSLAN72 server rack. As we expected, we love the server rack very much!
Calvin Tran
Lab Manager

I got the new fan on Wednesday and got it installed right away. It is super quiet compared to the one I returned. I sincerely appreciate the super support I’ve received on this issue. Keep up the good work!
David Brown

Thank you. I have received all materials and am very pleased.
Malachi Russler
Customer Support Specialist