Rackmount Solutions, Ltd. wants you to be satisfied with your purchase and product.
We manufacture our own products as well as represent manufacturers who carry quality products, which perform as advertised.
If within 10 days of shipping, the product you ordered does not perform as represented, call for a
- Return Materials Authorization (RMA) Items returned without a RMA will not be credited to your account. The product must be returned in original packing, in like new condition. Your account will be credited after the product arrives back to our warehouse in previously stated condition. Please email tracking number to shipping@rackmountsolutions.net when you send the product back. RMA numbers must be used within 15 days of issuance or the RMA is canceled. Return instructions will be emailed to you.
- Proof of Delivery (POD) when you return the item, email or fax a POD such as copy of the tracking #, UPS bill of lading, etc. to us so that the shipment can be researched if it doesn't reach the warehouse.
- Can't Use it
If you order a standard product and find it doesn't meet your application, but the product is not defective, you may return it within 10 days after shipping. Custom products may not be returned. There is a restocking charge of 25%, plus you will be responsible for original and return shipping charges. Call for a RMA number before returning in original packing, in like new condition.
Large items such as server cabinets, racks and LAN racks may not be returned. All sizes and dimensions are clearly indicated in the product description. Please call your sales rep for assistance in ordering if you are unclear on any feature of a product.
- Defective
If a product arrives defective, please contact us immediately. We reserve the right to repair or replace, at our discretion.
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Custom Products
Products made to your exact specifications or modified for your application
may not be returned for credit unless defective. Orders, once placed, can
not be cancelled without incurring time and materials costs.
Rackmount Solutions, Ltd. reserves the right to place a lien against any customer for late payment not to exceed outstanding balance owed.
RMA refunds may take up to 4 weeks pending verification of receipt of returned product into the warehouse.
IN NO EVENT WILL Rackmount Solutions, Ltd. BE LIABLE FOR ANY COSTS ASSOCIATED WITH THE REPLACEMENT OR REPAIR OF PRODUCT, INCLUDING LABOR, INSTALLATION, EQUIPMENT DOWNTIME OR OTHER COSTS INCURRED BY BUYER.
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