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Customer Satisfaction Survey

Rackmount Meets and Exceeds ISO Standards

Rackmount Solutions

ISO (International Organization for Standardization) is the world's largest developer of standards.

Rackmount Solutions Ltd. Quality Management System (QMS) has met those standards.

ISO 9001:2008 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.

Rackmount Solutions, Ltd. is committed to providing products and service that meets or exceeds the quality and reliability requirements of our customers. We will continually set, monitor and improve our Quality Management System goals that meet or exceed the changing requirements of our customers, both internal and external.

PDF View Rackmount Solutions, Ltd's ISO 9001:2008 Certificate

We'll send you a FREE CAGENUT REMOVAL TOOL ($19.35 value) when you take our short customer service survey. It's our commitment to offering you the finest products at a reasonable price. Tell us how we're doing!
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CONTACTING RACKMOUNT SOLUTIONS(check all that apply)
How did you contact Rackmount Solutions? *Cannot be blank.
 *
Email
Internet Order
Telephone
In Person at our location
If by email, about how long did it take for you to get a response 
 
1 hour or less
1 - 4 hours
4 - 8 hours
Next day
2 days (Not Acceptable. Email Jeff at jmorton@rackmountsolutions.net)
If by internet, was our web site easy to navigate? Did you find the product(s) you were looking for quickly? If the answer is "no", please tell us which product you could not find quickly and we will improve the link structure. 
 
Yes
No
This is the product I could not find quickly 
 
If by phone, about how long did you have to wait before speaking to an account representative? 
 
I was taken care of immediately
Within 3 minutes
3-5 minutes
5-10 minutes
Had to leave a voice mail
GETTING INFORMATION, OBTAINING QUOTE OR PLACING AN ORDER (check all that apply)
Did your account representative *Cannot be blank.
 *
Understand your application
Know the details/benefits of the products you discussed
Match your need with one (or more) of our products
Get a quote to you within 8 hours
Return your calls/emails promptly
Relate to you with courtesy and professionalism
AFTER YOU RECEIVED YOUR PRODUCT (check all that apply)
After you received the product(s) ordered, were you *Cannot be blank.
 *
Satisfied with the quality
Satisfied with the reliability, i.e. did what you expected it to do
Satisfied with the value for money.
Satisfied with your account representative's recommendation
Was the packaging sufficient to prevent shipping damage
Please provide any comments that will help us to improve or to continue to provide good post-delivery service and support. *Cannot be blank.
 
CUSTOMER SERVICE AFTER THE SALE (check all that apply)
If you experienced ANY problem - shipping damage, delayed delivery, incorrect product, how long did it take to get resolved? *Cannot be blank.
 *
Immediate Resolution
Less than a day
Between 2 and 3 days
Between 3 and 5 days
More than a week
If the problem is still not resolved, call Jeff Morton at 1-866-207-6631 x356
I experienced no problems with customer service
Please provide a brief overview of problem you experienced or comments about aspects of our customer service that you value most. 
 
GRADE US (check only one, please)
Overall, how satisfied are you with your ordering experience from Rackmount Solutions, Ltd.? *Cannot be blank.
 *
Very Satisfied
Somewhat Satisfied
Average
Not Satisfied
Very Dissatisfied
What aspects of our services do you value most? *Cannot be blank.
 
When calling Rackmount, do you prefer *Cannot be blank.
 *
Immediate live operator to direct your call
Short automatic system directing you to sales, accounting, shipping, etc. with access to live operator when you hit "0"
Doesn't matter as long as I get taken care of quickly
Would you like for our general manager or sales manager to contact you about any of your responses on this survey? 
Phone: please include area code 
 
Comment 
 
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