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Customer Satisfaction Survey

Rackmount Meets and Exceeds ISO Standards

Rackmount Solutions

ISO (International Organization for Standardization)
is the world's largest developer of standards.

Rackmount Solutions Ltd. Quality Management System (QMS)
has met those standards.

ISO 9001:2000 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.

Rackmount Solutions, Ltd. is committed to providing products and service that meets or exceeds the quality and reliability requirements of our customers. We will continually set, monitor and improve our Quality Management System goals that meet or exceed the changing requirements of our customers, both internal and external.

PDF View Rackmount Solutions, Ltd's ISO 9001:2000 Certificate

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  * Required Fields.
 
CONTACTING RACKMOUNT SOLUTIONS(check all that apply)
How did you contact Rackmount Solutions? 
 
By Email
Internet Order
By Telephone
In Person at our location
If by email, about how long did it take for you to get a response 
 
1 hour or less
1 - 4 hours
4 - 8 hours
Next day
2 days (Not Acceptable. Email Deborah at dpetty@rackmountsolutions.net)
If by internet, was our web site easy to navigate? Did you find the product(s) you were looking for quickly? If the answer is "no", please tell us which product you could not find quickly and we will improve the link structure. 
 
Yes
No
This is the product I could not find quickly 
 
If by phone, about how long did you have to wait before speaking to an account representative? 
 
I was taken care of immediately
Within 3 minutes
3-5 minutes
5-10 minutes
Had to leave a voice mail
GETTING INFORMATION, OBTAINING QUOTE OR PLACING AN ORDER (check all that apply)
Did your account representative 
 
Understand your application
Know the details/benefits of the products you discussed
Match your need with one (or more) of our products
Get a quote to you within 8 hours
Return your calls/emails promptly
Relate to you with courtesy and professionalism
I do not currently have an account representative
AFTER YOU RECEIVED YOUR PRODUCT (check all that apply)
After you received the product(s) ordered, were you 
 
Satisfied with the quality of materials in the product
Satisfied with the reliability of the product, i.e. did what you expected it to do
Satisfied with the value for money you received when shopping Rackmount Solutions, Ltd.
Satisfied with your account representative's recommendation of the product(s) for your application
Was the packaging sufficient to prevent shipping damage
Please provide any comments that will help us to improve or to continue to provide good post-delivery service and support. 
 
CUSTOMER SERVICE AFTER THE SALE (check all that apply)
If you experienced ANY problem - shipping damage, delayed delivery, incorrect product, how long did it take to get resolved? 
 
Immediate Resolution
Less than a day
Between 2 and 3 days
Between 3 and 5 days
More than a week
If the problem is still not resolved, call Deborah at 1-866-207-6631 x335
I experienced no problems with customer service
Please provide a brief overview of problem you experienced or comments about aspects of our customer service that you value most. 
 
GRADE US (check only one, please)
Overall, how satisfied are you with your ordering experience from Rackmount Solutions, Ltd.? 
 
Very Satisfied
Somewhat Satisfied
Average
Not Satisfied
Very Dissatisfied
What aspects of our services do you value most? 
 
Would you like for me to contact you personally about any of the answers on your survey? If so, please give me your email address and/or phone number. 
 
 
Comment 
 
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