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Shipping Terms

UPS (United Parcel Service) delivers most of our packages under 100 lbs. You will receive your delivery at the time of day your UPS driver normally delivers to your location.

UPS LTL (or their designated carrier) delivers most of our heavy or bulky products. Download our "receiving instructions" if you are not accustomed to receiving, inspecting or accepting freight truck shipments.

Customers purchasing products transported by LTL motor freight will receive tracking (PRO#) and LTL Receiving Instructions via e-mail. For delivery appointments, please call your carrier direct at the number provided. Failure to keep an appointment with the carrier will incur additional shipping fees. Customers needing a lift gate truck at destination must notify us at time of purchase. Second delivery attempts will incur additional fees. Trucking companies have their own fee/delivery rules and procedures. These fees are beyond our control and are billed to us from the transportation company.

What type of freight truck delivery service do you need?

Dock-to-Dock is the least expensive and refers to your receiving area having a "dock high" area, where the truck backs up, unloads directly from the trailer straight across to your dock. You or your designated shipping staff will then take the product to the end user.

If you do not have a dock, you may need to order a truck with
Lift Gate Service. This is a truck with the "elevator" tail gate that brings your product from the back of the truck to the ground. Once it is on the ground it is your responsibility to bring it into your building. This type of truck typically adds $65-$100 to the shipping bill, depending on which carrier we use in your area. If you don't have a dock area, but you do have a forklift or are willing to unload the product yourself, you can avoid the lift gate fee.
Inside Delivery means the driver will bring your product into the front door of your building. Driver may place product where you want it, on the first floor, but it is at his discretion. He will not unwrap, uncrate or haul away wrapping materials. This service can add an additional $85 - $125 dollars. Freight companies may not make inside delivery into buildings with special flooring such as marble or plush carpeting without special provisions. Should you have questions, please contact our office at 1-866-202-6631.

Products can be delivered to multi-story levels by freight elevator only and will have additional charges of $125 - $225. Your product will not be unwrapped, uncrated and packaging materials removed. Driver may or may not, at his discretion, deliver your product to its final location. Delivery up or down stairs is at the discretion of the freight company in your area. These types of deliveries usually require 2 drivers and can add additional fees up to $350.00. Please notify your sales rep should you require this service.
Installation Service. If you are short handed or do not have a receiving staff, you may want to have an independent contractor receive your product at his location. He will inspect it for damage, call you for delivery time, deliver, and place the product exactly where you want it. He will dispose of all packing materials. The cost for this service varies greatly, depending on how many items are being delivered, your delivery conditions, such as stairs, no elevator, etc. Typically adds an additional $125+ to cost of delivery.
Residential Deliveries. Residental deliveries that come by truck (non-UPS or Fed-Ex) require a lift gate. Most transportation companies charge an additional fee for residential deliveries in addition to the lift gate truck charge. These fees also apply to churches, schools, hospitals and universities.
Unless otherwise arranged, we ship FOB Origin, prepay freight and add. This means we pay the freight charges and add them to your invoice. You own the merchandise while it is in transit. If there are any damage claims, you as the buyer, file against the trucking company and will receive compensation directly from them. We do this because we are not there personally to inspect/accept the shipment when it arrives. We do not know your dock, receiving conditions or staffing.