Rackmount Solutions Frequently Asked Questions
Within 10 days of shipping, if the product you ordered does not perform properly, or does not meet your IT needs, the product must be returned in like new condition in its original packaging, with all parts and manual. Your account will be credited after it is received back at our warehouse. Some items will require a restocking fee.
In order to process an RMA you must complete the online form located here.
Once an order has been placed it can be shipped as early as 1 hour after. Orders that have not physically been packed on a truck will be stopped, but once an order is on a commercial freight carrier, we cannot call it back.
Our website only features a fraction of the products we offer. If you do not see what you are looking for, please feel free to call us at (800) 352-6631 or email us at firstname.lastname@example.org.
You can order products throughout the website. When you see a product you are interested in, add it to your cart and proceed to checkout. If you are interested in purchasing a specialty server rack, or custom piece please feel free to give us a call so were able to discuss the specifics of the items you need.
We accept MasterCard, Visa, Discover, American Express, PayPal and Purchase Orders.
Our international quotes that are given are good for 7 days. Feel free to contact us directly if you wish to know the total cost of your order before shipping, call (800) 352-6631 or email email@example.com.
We recommend downloading our receiving guidelines to ensure you properly inspect and accept your shipment with full satisfaction if you do not have a staffed receiving dock.
The definition of “conflict minerals” refers to gold, as well as tin, tantalum, and tungsten, the derivatives of cassiterite, columbite-tantalite, and wolframite, regardless of where they are sourced, processed or sold. The U.S. Secretary of State may designate other minerals in the future.
The PCI Data Security Standard is the framework that
enables a safe, secure payment environment. Comprised of
twelve requirements (and six goals), the standard is used by
merchants and payment card processors to protect and secure
For any questions you may have regarding your order or another topic, please call our toll free number at (800) 352-6631 between the hours of 8 a.m. and 5:30 p.m. M-F (CST), email us at firstname.lastname@example.org, or fill out our contact us form and we’d be more than happy to assist you with your purchase.